Refund policy

### Magpie Metal Detectors Ltd – Return & Refund Policy

Thank you for shopping with Magpie Metal Detectors Ltd. We take pride in supplying premium equipment. If you are not entirely satisfied with your purchase, we are here to help.

#### 1. Return Window
You have 14 days from the carrier-verified delivery date of your item to request a return or cancellation.

#### 2. Item Condition Requirements
To be eligible for a return, your metal detector and all bundled accessories must be completely unused, free of dirt or outdoor wear, packed in the original manufacturer packaging, and in the exact same condition that you received it. 

#### 3. Restocking Fees & Processing Deductions
Because our high-end equipment incurs immediate, non-refundable administrative and marketing processing costs upon checkout, all discretionary returns (e.g., buyer’s remorse, changing your mind) are subject to a mandatory 15% restocking fee. This fee will be deducted directly from your final refund amount.

#### 4. Return Shipping
The customer is entirely responsible for arranging and paying for trackable return shipping costs via a insured courier service. Original shipping costs are non-refundable.

#### 5. How to Initiate a Return
Do not mail equipment back without an authorized return number. Please log into your native Customer Account Portal on our storefront to submit a self-serve return request, or email our support team at magpiemetaldetectors.co.uk with your original order number.